Success Stories
Portfolio & Case Studies
Explore real CX transformation success stories and measurable outcomes across industries. See how we've helped organizations achieve remarkable results.
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Technology
Enterprise SaaS Transformation
Fortune 500 SaaS Company
Challenge:
Declining customer satisfaction and increasing churn rates
Solution:
Comprehensive CX strategy overhaul including journey mapping, employee training, and process optimization
+32
points
18%
decrease
$2.5M
ARR
Duration: 8 months
Team:
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Retail
Retail Chain Service Excellence
Global Retail Chain (200+ locations)
Challenge:
Inconsistent customer service across locations
Solution:
Standardized training program and service excellence framework implementation
+25%
Csat Improvement
+30%
Employee Engagement
$5M
increase
Duration: 12 months
Team:
Overall Impact
Collective Results Across All Engagements
95%
Client Satisfaction Rate
+28
Average NPS Improvement
$5M+
Total Revenue Impact
18%
Average Retention Increase
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