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Frequently Asked Questions
How long does a typical CX transformation take?
The timeline varies based on scope and complexity, but most transformations show initial results within 3-6 months, with full implementation typically taking 6-12 months.
What industries do you work with?
We work across all industries including technology, financial services, healthcare, retail, manufacturing, and professional services. Our methodologies are adaptable to any sector.
Do you work with small businesses or just enterprises?
We work with organizations of all sizes, from startups to Fortune 500 companies. Our programs are tailored to fit your specific needs and budget.
What's included in the free consultation?
Our free 30-minute consultation includes a CX maturity assessment, discussion of your goals and challenges, and recommendations for next steps. No sales pressure, just valuable insights.
Can you work with remote teams?
We offer both in-person and virtual delivery options. Many of our most successful engagements have been conducted entirely remotely with distributed teams.
How do you measure success?
We establish clear success metrics upfront, including both leading indicators (like employee engagement) and lagging indicators (like NPS, retention, and revenue impact).